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What do no-shows cost your salon?
A client who doesnât turn up is an unpaid service and an hour nobody else booked. Over a year, it adds up to a sum few salons know. Enter your own figures: the result is yours, not an average.
What it costs you
CHFÂ 9,350per yearIf you got down to 3%
You would keep CHFÂ 5,865 per year, that is CHFÂ 489 per month.
The method
How it is calculated
Four multiplications you can redo by hand. Nothing is weighted, nothing is hidden.
- Appointments per year = appointments per week Ă working weeks.
- Missed appointments = appointments per year Ă share of missed appointments.
- Loss = missed appointments Ă average price. Per month: divided by twelve. Per week: divided by the working weeks.
- Hours lost = missed appointments Ă average length. A working day counts eight hours.
The calculation assumes a missed slot stays empty. If you often resell it at the last minute, lower your share of missed appointments accordingly: only the slot that is really lost costs you.
Three levers
What brings the rate down, without a promised number
Every salon has its own clientele and its own rate. The three levers below are the ones owners describe to us as effective; we will publish the figures measured on Napiro salons once there are enough of them to be honest.
- 01
A reminder the day before, by SMS or email
Many no-shows are forgotten appointments. A reminder sent the day before, with the date, the time and the salonâs name, prevents them. In Napiro, reminders go out on their own; 150 SMS per month are included in the Signature plan.
- 02
A clear cancellation deadline, and an easy cancellation
A client who can cancel in two taps lets you know; one who has to call doesnât. Show the deadline at booking: in Napiro you set it yourself, and the freed slot is offered to someone else at once.
- 03
A deposit for long services
For a three-hour colour or balayage, a deposit by TWINT or bank transfer commits the client. Napiro does not handle payments: you ask for the deposit alongside, on your own terms, announced before the booking.
Read on
Questions
What we are asked about missed appointments
How do I find out my share of missed appointments?
Over two weeks, count the appointments where nobody came or that were cancelled too late to fill the slot, then divide by the number of appointments planned. An online diary does it for you: in Napiro, every missed appointment is marked with one tap and shows in the clientâs record.
Can I charge for a missed appointment in Switzerland?
A booked appointment is a commitment. If your terms (cancellation deadline, amount charged) were announced before the booking and accepted, you can in principle claim part of the service, minus what you were able to earn instead. In practice, a deposit at booking is easier to enforce than an invoice afterwards. A detailed article, reviewed by a lawyer, is in preparation; until then, seek advice before sending an invoice.
Is an SMS reminder enough?
It fixes forgetting, not dropping out. A salon that adds a visible cancellation deadline and an easy online cancellation also recovers the slots clients would have left empty because they could not let you know. The three levers add up.
What does Napiro do against missed appointments?
Automatic reminders by email and SMS, a cancellation deadline you set that is shown at booking, an online cancellation that frees the slot for someone else, and a client record that keeps track of no-shows. No payment or deposit in the app: you handle those alongside. The trial lasts 14 days, no credit card.
Reminders that go out on their own, and a freed slot that is offered again.
