Help centre
short answers, real screens
One question per article, the steps in order, the wording of the screens as it is. And if the answer is not enough, support is one click away.
Account
How do I create my booking page?
Four screens, you create your account, and the link you receive by e-mail puts your page online. Allow five minutes.
How do I confirm my email address?
A link received by email confirms your address. Until it is clicked, two account actions stay closed. Here is what to do if the message does not arrive.
How do I delete my account?
From My profile, a button sends a request to our team. Your account and your salons stay in place until it is processed.
How do I install Napiro on my phone?
Nothing to download from an app store: Napiro is added to the home screen from the browser, opens full screen and can alert you to every booking.
Salon and public page
How do I publish and edit my booking page?
Your page is edited in an editor, saved as a draft on its own, and only changes online when you press Publish.
How do I add my booking link to Google?
A booking button on your Google Maps listing that opens your Napiro page: copy your link in Napiro, paste it into your Business Profile. Two minutes are enough.
How do I set my opening hours, holidays and public holidays?
A typical week, public holidays ticked once and for all, and closures or openings by date. Everything is set under Hours, for the salon or for one person.
How do I add an employee and choose what she can do?
A record for the schedule, her services to open her slots, and an access if she needs to sign in: employee, reception, or à la carte.
Appointments and calendar
Clients
How do I import my clients from a file?
Your client list from Excel or another spreadsheet, with first name, last name and an email or a phone number. Napiro flags duplicates before writing anything.
What should I do about duplicate clients?
Two records for the same person: Napiro flags them, you compare, and you decide to merge them or keep them apart. Nothing happens on its own.
How do I offer a loyalty card?
A reward after a number of visits, and Napiro counts the visits for you. The client gets her cards through a link and can add them to Apple Wallet or Google Wallet.
Subscription and payment
Security and data
A question before you start? Napiro is free during the trial.
14 days free, no credit card.