How do I offer a loyalty card?

A loyalty card gives a reward after a certain number of visits. Hair, nails, beauty, barber: you choose the reward, Napiro counts the visits.

Cards are set up in Salon management, then Loyalty. The page lists the salon’s cards.

Create a card

1. Open Salon management, then Loyalty, and tap “New card”. The card is created paused and opens on its own page.
2. In “Card name”, write the name the client will see.
3. Choose the “Visits before the reward”, from 2 to 50.
4. Write “The reward” in your own words, for example 20% off the next service.
5. Turn on “Active card”.

The other settings

“Services that count”: “All services”, or only the ones you choose.

“Period” is optional: a “From” date and a “To” date, for a limited-time offer. Left empty, the card has no end.

“Card background”: a colour, a gradient, a pattern, or a “Photo” from your media library. The “Card preview” shows what the client will see.

Up to five cards can be active at the same time. A card you no longer use is put away with “Archive the card”.

How visits count

A visit counts on each active card whose services and period cover the appointment. It counts the day after the appointment, once it is marked “Honoured”.

At the first counted visit, the client’s card is created, with one visit already on it. She then gets her link in the “Loyalty card” message: by e-mail, and by SMS only if you turned it on in Salon management, then Notifications. If the “Thank-you after the visit” e-mail is on, it is the one that carries the card.

What the client sees

Each client has a single link per salon. It opens the “My loyalty cards” page, with all her cards.

From that page, she can add each card to Apple Wallet or Google Wallet. Her cards update by themselves after each visit.

On the client record and in the calendar

On the client record, “In numbers” shows the “Loyalty” figure: the most advanced card, or a gift “to give” when a reward is waiting for her.

Tap that figure to open her cards. “+1 visit” counts a visit that is not in the calendar. “Reward used” records that you gave it. “Send by e-mail” and “Send by SMS” send her link again.

In the calendar, a small gift appears on the appointments of clients whose reward is waiting.

Who gives the reward?

The reward is your salon’s commitment to your client, not Napiro’s. You are the one who gives it, as you wrote it on the card.